Digital Product Refund Policy
1. ✅ Eligibility for Refunds
- Items must be returned within a specific time frame (e.g., 30 days from purchase).
- Products must be unused, in original packaging, and in resalable condition.
- Digital products may be non-refundable once downloaded or accessed.
2. 🚫 Non-Refundable Items
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Final sale or clearance items
- Digital products once accessed/downloaded
3. 💳 Refund Methods
- Refunds are issued to the original payment method (credit card, PayPal, etc.).
- Some businesses may offer store credit or exchanges instead.
4. ⏳ Processing Time
- Refunds are typically processed within 5–10 business days after approval.
- Delays may occur depending on the payment provider.
5. 🔁 Exchanges
- Exchanges may be offered for defective or damaged items.
- Customers must contact support within a set period (e.g., 7 days of delivery).
6. 🚚 Shipping Costs
- Original shipping fees are usually non-refundable.
- Return shipping may be covered by the customer unless the item is defective.
7. 📝 How to Request a Refund
- Contact customer service via email or a dedicated form.
- Provide proof of purchase (receipt, order number).
- Include photos if the item is damaged or defective.
8. ❌ Cancellation Policy
- Orders can be canceled before shipment or within a grace period.
- Subscription services may have specific cancellation windows.
📍 Where to Display Your Refund Policy
- Website footer
- Product pages
- Checkout page
- Order confirmation emails
- Terms & Conditions section
🛡️ Legal Considerations
- Refund policies should comply with local consumer protection laws.
- In some regions (like the EU), customers have a legal right to cancel within 14 days.