Stone River Elearning – Customer Service

Stone River Elearning – Customer Service“It takes months to find a customer, one second to lose one.” – Vince LombardiCustomer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:Evaluate and anticipate different types of customer interactionsMaster in-person and over-the-phone clientele managementHandle irate customers and reading stress-triggering situations and determining the best outcomeGo the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human FunctioningDeal with situations in a holistic approachIt’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.Course CurriculumCustomer ServiceGetting Started (1:11)Who We Are and What We DoWho We Are and What We Do (7:01)Who We Are and What We Do Case Study (0:29)Module Two: Review QuestionsEstablishing Your AttitudeEstablishing Your Attitude (8:44)Establishing Your Attitude Case Study (0:48)Module Three: Review QuestionsIdentifying and Addressing Their NeedsIdentifying and addressing customer needs (8:48)Identifying and addressing customer needs Case Study (0:42)Module Four: Review QuestionsGenerating Return BusinessGenerating Return Business (7:04)Generating Return Business Case Study (0:39)Module Five: Review QuestionsIn-Person Customer ServiceIn-Person Customer Service (5:54)In-Person Customer Service Case Study (0:39)Module Six: Review QuestionsGiving Customer Service over the PhoneGiving Customer Service Over The Phone (6:48)Giving Customer Service Over The Phone case Study (0:33)Module Seven: Review QuestionsProviding Electronic Customer ServiceProviding Electronic Customer Service (5:44)Providing Electronic Customer Service Case Study (0:30)Module Eight: Review QuestionsRecovering Difficult CustomersRecovering Difficult Customers (6:53)Recovering Difficult Customers Case Study (0:35)Module Nine: Review QuestionsUnderstanding When to EscalateUnderstanding When to Escalate (5:33)Understanding When to Escalate Case Study (0:33)Module Ten: Review QuestionsTen Things You Can Do To WOW Every TimeTen Things You Can Do to WOW Customers (2:40)Ten Things You Can Do to WOW Customers Case Study (0:30)Module Eleven: Review QuestionsClosing (0:20)Sale Page: https://stoneriverelearning.com/p/customer-serviceArchive: https://archive.ph/wDtq9Delivery Method– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from esygb.com.– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).Thank You For Shopping With Us! Reviews There are no reviews yet.Be the first to review “Stone River Elearning – Customer Service” Cancel replyYour rating *Rate…PerfectGoodAverageNot that badVery poorYour review *Name *Email *Δ