Stone River Elearning – Handling Difficult Customers

Stone River Elearning – Handling Difficult CustomersRemember, customers are always right.Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:Cultivate a positive attitudeManage internal and external stressDevelop abilities to listen actively and empathizeBuild a rapport with customers in person and over the phoneDevelop strategies to adapt to challenging circumstancesWant to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life? SIGN UP TODAYCourse CurriculumGetting StartedHandling a Difficult Customer (0:41)Getting Started (1:11)The Right Attitude s with YouThe Right Attitude s with You (4:54)The Right Attitude s with You case study (0:38)Module Two: Review QuestionsStress Management _Internal StressorsStress Management (Internal Stressors) (7:11)Stress Management (Internal Stressors) case study (0:36)Module Three: Review QuestionsStress Management _External StressorsStress Management (External Stressors) (4:37)Stress Management (External Stressors)case study (0:40)Module Four: Review QuestionsTransactional AnalysisTransactional Analysis (4:47)Transactional Analysis case study (0:35)Module Five: Review QuestionsWhy are Some Customers DifficultWhy are Some Customers Difficult (4:20)Why are Some Customers Difficult case study (0:40)Module Six: Review QuestionsDealing with the Customer Over the PhoneDealing with the Customer Over the Phone (6:40)Dealing with the Customer Over the Phone case study (0:34)Module Seven: Review QuestionsDealing with the Customer in PersonDealing with the Customer in Person (4:47)Dealing with the Customer in Person case study (0:39)Module Eight: Review QuestionsSensitivity in Dealing with CustomersSensitivity in Dealing with Customers (5:53)Sensitivity in Dealing with Customers case study (0:39)Module Nine: Review QuestionsScenarios of Dealing with a Difficult CustomerScenarios of Dealing with a Difficult Customer (3:16)Scenarios of Dealing with a Difficult Customer case study (0:39)Module Ten: Review QuestionsFollowing up with a customer once you have addressed their issueFollowing up with a customer once you have addressed their issue (3:16)Following up with a customer once you have addressed their issue case study (0:37)Module Eleven: Review QuestionsClosing (0:20)