Stone River Elearning – Conflict Resolution

Stone River Elearning – Conflict Resolution
The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”
At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:

Negotiate, adjudicate, and mediate to mitigate disputes
Conflict resolution theories and models
Deal with anger, contain your emotions, and resolve conflicts with facts

Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!

Course Curriculum

Module One: Getting Started

Conflict Resolution (0:37)
Getting Started (1:18)

Module Two: An Introduction to Conflict Resolution

An Introduction (3:54)
Introduction Case Study (0:37)
Module Two: Review Questions

Module Three: The Thomas-Kilmann Instrument

C R Styles with TKI (4:18)
C R Styles with TKI Case Study (0:44)
Module Three: Review Questions

Module Four: Creating an Effective Atmosphere

Creating an Effective Atmosphere (4:09)
Creating an Effective Atmosphere Case Study (0:36)
Module Four: Review Questions

Module Five: Creating Mutual Understanding

Creating a Mutual Understanding (3:00)
Creating a Mutual Understanding Case Study (0:36)
Module Five: Review Questions

Module Six: Focusing on Individual Needs

Focusing on Individual & Shared Needs (4:02)
Focusing on Individual & Shared Needs Case Study (0:39)
Module Six: Review Questions

Module Seven: Getting to the Root Cause

Getting to the Root Cause (4:50)
Getting to the Root Cause Case Study (0:43)
Module Seven: Review Questions

Module Eight: Generating Options

Generating Options (2:59)
Generating Options Case Study (0:40)
Module Eight: Review Questions

Module Nine: Building a Solution

Building a Solution (4:05)
Building a Solution Case Study (0:36)
Module Nine: Review Questions

Module Ten: the Short Version of the Process

The Short Version of the Process (3:35)
The Short Version of the Process Case Study (0:36)
Module Ten: Review Questions

Module Eleven: Additional Tools

Additional Tools (2:54)
Additional Tools Case Study (0:39)
Module Eleven: Review Questions
Closing (0:20)