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Kori Novak – Successful Communication Techniques with Elderly Patients
Description:
Efficiently Speaking with Dementia and Alzheimer’s Patients
Understanding How Elders Learn Physique Language
Speaking with Households…hellooooo HIPAA
Speaking with Tough Patients
Higher Communication = Higher Outcomes
Speaking with aged sufferers may be daunting, much more so if you discover it’s important to repeat your self as a result of they’re arduous of listening to or have dementia. Sadly, there are numerous underneath the misperception that when speaking with aged sufferers, louder means higher, and {that a} nod means, “uh huh, I understand.” With a quickly rising aged inhabitants, there may be an escalating want for healthcare professionals to learn to successfully talk with these sufferers. It isn’t nearly being louder or clearer, however HOW we talk with these generations that makes communication profitable…or not.
Don’t miss this chance to be taught tips and ideas from a Gerontologist who has “heard” all of it from her sufferers. Go away understanding methods to create happier, more healthy, extra knowledgeable aged sufferers with out blowing out their ear drums. Happier sufferers equal extra compliant sufferers, higher well being outcomes for them and improved affected person and household satisfaction scores for you.
OUTLINE
COMMUNICATING WITH THE ELDERLY
Variations in Elder Patients
What you Say …What they HEAR
Physique Language
COMMUNICATION TECHNIQUES
Not LOUDER – Smarter
Utilizing Applicable Vocabulary
The Energy of Contact
COMMUNICATING WITH FAMILIES
Efficient Conversations throughout Emotional Conditions
Breaking Unhealthy Information to Households
Dealing with the Indignant Household
Household Dynamics
Household Communication Kinds
PATIENTS WITH NEUROCOGNITIVE DISORDERS
Particular Concerns for:
Dementia
Alzheimer’s Illness
Parkinson’s Illness
Psychological Sickness
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COMMUNICATING WITH SPECIAL POPULATIONS
Non-Verbal Patients
Mentally Sick Patients
Inmates
BETTER COMMUNICATION TRANSLATES INTO BETTER OUTCOMES
Deciphering the Quite a few High quality Measures
Nationwide Committee for High quality Assurance (NCQA)
Healthcare Effectiveness Information and Data Set (HEDIS) Scores
Scientific High quality Enchancment (CQM)
Affected person & Household Satisfaction
Compliance & Adherence
PUTTING IT ALL INTO PRACTICE
Creating Communication Plans
Workers Coaching
Greatest Practices
OBJECTIVES
Clarify how speaking with the aged differs from speaking with different sufferers.
Distinction the various kinds of communication kinds the aged typically use and reply to.
Distinguish good communication strategies and poor communication strategies.
Consider finest follow methods to speak with sufferers with degenerative neurocognitive issues.
Assess how higher communication with aged sufferers interprets into greater NCQA/HEDIS scores in addition to different high quality measurement devices.
Formulate completely different communication plans for various kinds of sufferers.
Talk about the variations between aberrant behaviors, psychological sickness and degenerative neurocognitive issues.
Exhibit efficient communication strategies with particular populations equivalent to mentally ailing, inmates, and non-verbal sufferers.
