Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.
Alan Godwin – 2-Day Conflict Resolution Certificate Course for Mental Health Professionals
Step by Step Clinical Guide to Resolving Conflicts
Categorize conflict to determine treatment approach
Preference problems
Perception issues
Difficulties with process
Feeling pressure
Assess operation of the conflict trap
Heightened altercation
Inarticulate dispute
Combination disagreement
Psychological consequences of poorly-handled conflict
Recurrent complications
Diminished attachment
Alienation from others
Emotional distress
Proven strategies for healthy conflict management and resolution
Teach clients to defuse argument provocation
Interventions to manage fight or flight reactions
Strategies to modify immature patterns of behavior
Assess ability to resolve conflicts
Teach clients 5 steps of the problem-solving process
Narrow
Validate
Select
Specify
Adjust
Implement resolution of conflict in clinical practice
Focus on process, not issues
Target one issue at a time
Achieve understanding
Compromise and define the solution
Adjust if the stated solution doesn’t work as intended
Conflict management techniques for improved mental health
Exercises to increase cognitive skills
Interventions to foster secure attachment
Enhance neural connections
Build emotional harmony with emotional intelligence
Case Study: The Conflict Resolution Process
Advanced Conflict Resolution Skills for Difficult Clients
Assess cognitive impairments in clients with limited reasoning abilities
Wrong vs right
Strengths vs weaknesses
Truth vs blame
Consideration vs selfishness
Reliability vs inconsistency
Identify implicit roles clients play and select appropriate conflict resolution strategy
Master – “I’m in control”
Martyr – “I’m the victim”
Messiah – “I’m the hero”
Mute – “You should know my role”
Mirror – “It’s not me, it’s you”
Strategies to end an unhealthy circular process of conflict
Prevent vulnerabilities from being exploited
Interventions to manage reactions
Teach clients to reason, not antagonize
Psychological impact of conflict with a manipulator
Physiological response
Disorientation from reality
Emotional debilitation
Strategies to re-structure interpersonal interactions
Redefine depth of a relationship
Assess value and limitations
Evaluate growth opportunities
Interventions to move from conflict to resolution
Develop a plan
Respond vs. react
Teach clients to set boundaries
Assess level of functioning in response to healthy conflict resolution
Intrinsic motivation to change
Limited potential for growth
Dangerous behavior
Determine clinical treatment goals
Accurately assess patterns of behavior
Reduce emotional distress
Respond instead of react
Create realistic expectations
Set healthy boundaries
Establish support systems
Accept relational limitations
Objectives for healthy conflict with these clients
Restrained problems
Empowerment
Redefine communication expectations
Improved mental health
Case Study: The Drama Management Process
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Description:
Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.
Conflict is unavoidable, whether it’s in a marriage, family, work, or friendship context though it’s not always obvious that poor conflict management skills are at the heart of client’s problems. Their lack of conflict management skills can lead to struggles with depression, anxiety, and a host of other issues that bring them to your office. These problems become even more significant if the client has a conflict with an emotional manipulator who has neither the ability nor desire to resolve problems.
Many mental health clinicians are not skilled at conflict resolution and it is an area often neglected in many training programs. Alternative Dispute Resolution expert, Dr. Alan Godwin, combines decades of clinical practice and the latest behavioral research to offer you comprehensive solutions and an easy-to-understand conflict resolution system you will be ready to use the next day to engage and empower your clients.
Don’t miss out on this unique chance to expand your clinical skill set, your clients are counting on you.
